BMC Med Inform Decis Mak - An online expert network for high quality information on occupational safety and health: cross-sectional study of user satisfaction and impact.

Tópicos

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Resumo

CKGROUND: Many people have difficulties finding information on health questions, including occupational safety and health (OSH) issues. One solution to alleviate these difficulties could be to offer questioners free-of-charge, online access to a network of OSH experts who provide tailored, high-quality information. The aim of this study was to assess whether network quality, respectively information quality, as perceived by the questioners, is associated with questioners' overall satisfaction and to explore the impact of the information received on questioners' knowledge, work and work functioning.METHODS: We evaluated the experiences of OSH questioners with the online network ArboAntwoord.com over a two-year period. In this network, approximately 80 qualified experts are available to answer OSH questions. By means of a questionnaire, we assessed questioners' overall satisfaction with the network, whether the network was user-friendly, easily accessible and easy to handle and whether the information provided was complete, applicable and received in a timely manner. The impact of the information on questioners' knowledge, work or work functioning was explored with seven questions. In the study period, 460 unique OSH questioners asked 851 OSH questions. In total, 205 of the 460 questioners completed the questionnaire (response rate 45%).RESULTS: Of the responders, 71% were satisfied with the ArboAntwoord network. Multiple logistic regression analysis showed that the applicability of the information had a positive influence on the questioners' overall satisfaction (OR = 16.0, 95% CI: 7.0-36.4). Also, user friendliness of the network (OR = 3.3, 95% CI: 1.3-8.6) and completeness of the information provided (OR = 3.0, 95% CI: 1.3-6.8) were positively related to the questioners' satisfaction. For 74% of the questioners, the information helped to increase their knowledge and understanding. Overall, 25% of the questioners indicated that the received information improved their work, work functioning or health.CONCLUSIONS: A free-of-charge, online expert network in the field of OSH can be a useful strategy to provide OSH questioners with applicable, complete and timely information that may help improve safety and health at work. This study provides more insight in how to satisfy network questioners and about the potential impact of provided information on OSH.

Resumo Limpo

ckground mani peopl difficulti find inform health question includ occup safeti health osh issu one solut allevi difficulti offer question freeofcharg onlin access network osh expert provid tailor highqual inform aim studi assess whether network qualiti respect inform qualiti perceiv question associ question overal satisfact explor impact inform receiv question knowledg work work functioningmethod evalu experi osh question onlin network arboantwoordcom twoyear period network approxim qualifi expert avail answer osh question mean questionnair assess question overal satisfact network whether network userfriend easili access easi handl whether inform provid complet applic receiv time manner impact inform question knowledg work work function explor seven question studi period uniqu osh question ask osh question total question complet questionnair respons rate result respond satisfi arboantwoord network multipl logist regress analysi show applic inform posit influenc question overal satisfact ci also user friendli network ci complet inform provid ci posit relat question satisfact question inform help increas knowledg understand overal question indic receiv inform improv work work function healthconclus freeofcharg onlin expert network field osh can use strategi provid osh question applic complet time inform may help improv safeti health work studi provid insight satisfi network question potenti impact provid inform osh

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