J Telemed Telecare - Paediatric health calls to Swedish telenurses: a descriptive study of content and outcome.

Tópicos

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{ medic(1828) order(1363) alert(1069) }
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{ group(2977) signific(1463) compar(1072) }
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{ detect(2391) sensit(1101) algorithm(908) }

Resumo

We collected data about telephone triage calls concerning children in Sweden. A sample of 110 paediatric calls were recorded. The transcribed data were analysed regarding word count, reasons for calling, results of calls, ages and gender of children, and gender of parents. The median call length was 4.4 min and the median child's age was 3.5 years. Mothers made 73% of calls, but mothers and fathers called to the same extent about daughters and sons, and regardless of age. The most common reasons for calls were ear problems, rash/wound or fever. In nearly half the calls, the telenurses provided self-care advice. Call length, word count or caller's part of word count did not differ according to gender of parents or children. However, mothers were more likely to receive self-care advice while fathers were more often referred to other health services by the telenurses. Telenurses might need to improve their gender competence, and more male telenurses in the service would potentially be beneficial to callers.

Resumo Limpo

collect data telephon triag call concern children sweden sampl paediatr call record transcrib data analys regard word count reason call result call age gender children gender parent median call length min median child age year mother made call mother father call extent daughter son regardless age common reason call ear problem rashwound fever near half call telenurs provid selfcar advic call length word count caller part word count differ accord gender parent children howev mother like receiv selfcar advic father often refer health servic telenurs telenurs might need improv gender compet male telenurs servic potenti benefici caller

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