J Telemed Telecare - Caller satisfaction with the Cannabis Information and Helpline.

Tópicos

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{ patient(1821) servic(1111) care(1106) }
{ health(3367) inform(1360) care(1135) }
{ age(1611) year(1155) adult(843) }
{ data(1714) softwar(1251) tool(1186) }
{ howev(809) still(633) remain(590) }
{ model(2341) predict(2261) use(1141) }
{ time(1939) patient(1703) rate(768) }
{ use(1733) differ(960) four(931) }
{ assess(1506) score(1403) qualiti(1306) }
{ case(1353) use(1143) diagnosi(1136) }
{ research(1085) discuss(1038) issu(1018) }
{ studi(1119) effect(1106) posit(819) }
{ monitor(1329) mobil(1314) devic(1160) }
{ high(1669) rate(1365) level(1280) }
{ inform(2794) health(2639) internet(1427) }
{ take(945) account(800) differ(722) }
{ treatment(1704) effect(941) patient(846) }
{ general(901) number(790) one(736) }
{ featur(1941) imag(1645) propos(1176) }
{ perform(1367) use(1326) method(1137) }
{ model(3480) simul(1196) paramet(876) }
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{ visual(1396) interact(850) tool(830) }
{ compound(1573) activ(1297) structur(1058) }
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{ spatial(1525) area(1432) region(1030) }
{ record(1888) medic(1808) patient(1693) }
{ ehr(2073) health(1662) electron(1139) }
{ state(1844) use(1261) util(961) }
{ patient(2837) hospit(1953) medic(668) }
{ model(2656) set(1616) predict(1553) }
{ signal(2180) analysi(812) frequenc(800) }
{ cost(1906) reduc(1198) effect(832) }
{ group(2977) signific(1463) compar(1072) }
{ sampl(1606) size(1419) use(1276) }
{ gene(2352) biolog(1181) express(1162) }
{ data(3008) multipl(1320) sourc(1022) }
{ intervent(3218) particip(2042) group(1664) }
{ activ(1138) subject(705) human(624) }
{ can(981) present(881) function(850) }
{ analysi(2126) use(1163) compon(1037) }
{ health(1844) social(1437) communiti(874) }
{ structur(1116) can(940) graph(676) }
{ cancer(2502) breast(956) screen(824) }
{ drug(1928) target(777) effect(648) }
{ result(1111) use(1088) new(759) }
{ implement(1333) system(1263) develop(1122) }
{ estim(2440) model(1874) function(577) }
{ decis(3086) make(1611) patient(1517) }
{ process(1125) use(805) approach(778) }
{ activ(1452) weight(1219) physic(1104) }
{ method(2212) result(1239) propos(1039) }
{ detect(2391) sensit(1101) algorithm(908) }

Resumo

We assessed caller satisfaction with an illicit drug helpline in Australia (the Cannabis Information and Helpline, CIH). A 10-min telephone interview was conducted with 200 volunteers who called the service during 2009 (121 called regarding themselves and 79 called regarding another person's cannabis use). Callers were a mean of 43 years of age and typically female (59%). Callers showed high levels of satisfaction with the service: the mean CSQ-8 score was 28.2 (SD = 4.3). Participants who found the service easy to access and those who felt their needs were met reported the highest satisfaction. A linear regression analysis was conducted to identify the significant predictors of participants' satisfaction with the CIH. The ease with which the participant was able to get through to a counsellor (standardized beta = 2.37, P < 0.02) and whether the participant felt that all their needs were met (standardized beta = -4.26, P < 0.001) were the only significant predictors of total satisfaction with the call. Despite the recognition that telephone services are possibly the easiest health-care service to access, ensuring consistent availability and accessibility remains paramount although not easy.

Resumo Limpo

assess caller satisfact illicit drug helplin australia cannabi inform helplin cih min telephon interview conduct volunt call servic call regard call regard anoth person cannabi use caller mean year age typic femal caller show high level satisfact servic mean csq score sd particip found servic easi access felt need met report highest satisfact linear regress analysi conduct identifi signific predictor particip satisfact cih eas particip abl get counsellor standard beta p whether particip felt need met standard beta p signific predictor total satisfact call despit recognit telephon servic possibl easiest healthcar servic access ensur consist avail access remain paramount although easi

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