J Telemed Telecare - A telephone survey of patient satisfaction with realtime telemedicine in a rural community in Colombia.

Tópicos

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Resumo

We conducted a telephone survey of all patients referred to a realtime telemedicine consultation at the Centre for Telehealth in Bogot?. Over a six-month period, 281 teleconsultations were conducted, and we were able to retrieve telephone numbers for 156 patients. Of these, 121 patients (78%) agreed to answer the questionnaire. Eighty percent of the respondents were satisfied or very satisfied with the teleconsultation and 63% would use telemedicine again. Sixty-five percent thought that telemedicine improved their medical care. More than 50% believed that telemedicine had a positive effect in terms of medical care improvement, time- and cost-savings. Twenty-seven percent felt that teleconsultation was not as good as a traditional face-to-face consultation. Lack of familiarity with ICT did not appear to act as a major barrier to telemedicine, and cognitive factors may be more important in acceptability to patients and their satisfaction. The results of the present study may also be relevant to the poorest countries of the world, where two-thirds of the population live in rural areas.

Resumo Limpo

conduct telephon survey patient refer realtim telemedicin consult centr telehealth bogot sixmonth period teleconsult conduct abl retriev telephon number patient patient agre answer questionnair eighti percent respond satisfi satisfi teleconsult use telemedicin sixtyf percent thought telemedicin improv medic care believ telemedicin posit effect term medic care improv time costsav twentyseven percent felt teleconsult good tradit facetofac consult lack familiar ict appear act major barrier telemedicin cognit factor may import accept patient satisfact result present studi may also relev poorest countri world twothird popul live rural area

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