BMC Med Inform Decis Mak - An online network tool for quality information to answer questions about occupational safety and health: usability and applicability.

Tópicos

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Resumo

CKGROUND: Common information facilities do not always provide the quality information needed to answer questions on health or health-related issues, such as Occupational Safety and Health (OSH) matters. Barriers may be the accessibility, quantity and readability of information. Online Question & Answer (Q&A) network tools, which link questioners directly to experts can overcome some of these barriers. When designing and testing online tools, assessing the usability and applicability is essential. Therefore, the purpose of this study is to assess the usability and applicability of a new online Q&A network tool for answers on OSH questions.METHODS: We applied a cross-sectional usability test design. Eight occupational health experts and twelve potential questioners from the working population (workers) were purposively selected to include a variety of computer- and internet-experiences. During the test, participants were first observed while executing eight tasks that entailed important features of the tool. In addition, they were interviewed. Through task observations and interviews we assessed applicability, usability (effectiveness, efficiency and satisfaction) and facilitators and barriers in use.RESULTS: Most features were usable, though several could be improved. Most tasks were executed effectively. Some tasks, for example searching stored questions in categories, were not executed efficiently and participants were less satisfied with the corresponding features. Participants' recommendations led to improvements. The tool was found mostly applicable for additional information, to observe new OSH trends and to improve contact between OSH experts and workers. Hosting and support by a trustworthy professional organization, effective implementation campaigns, timely answering and anonymity were seen as important use requirements.CONCLUSIONS: This network tool is a promising new strategy for offering company workers high quality information to answer OSH questions. Q&A network tools can be an addition to existing information facilities in the field of OSH, but also to other healthcare fields struggling with how to answer questions from people in practice with high quality information. In the near future, we will focus on the use of the tool and its effects on information and knowledge dissemination.

Resumo Limpo

ckground common inform facil alway provid qualiti inform need answer question health healthrel issu occup safeti health osh matter barrier may access quantiti readabl inform onlin question answer qa network tool link question direct expert can overcom barrier design test onlin tool assess usabl applic essenti therefor purpos studi assess usabl applic new onlin qa network tool answer osh questionsmethod appli crosssect usabl test design eight occup health expert twelv potenti question work popul worker purpos select includ varieti comput internetexperi test particip first observ execut eight task entail import featur tool addit interview task observ interview assess applic usabl effect effici satisfact facilit barrier useresult featur usabl though sever improv task execut effect task exampl search store question categori execut effici particip less satisfi correspond featur particip recommend led improv tool found most applic addit inform observ new osh trend improv contact osh expert worker host support trustworthi profession organ effect implement campaign time answer anonym seen import use requirementsconclus network tool promis new strategi offer compani worker high qualiti inform answer osh question qa network tool can addit exist inform facil field osh also healthcar field struggl answer question peopl practic high qualiti inform near futur will focus use tool effect inform knowledg dissemin

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