J. Med. Internet Res. - Experiences of multidisciplinary development team members during user-centered design of telecare products and services: a qualitative study.

Tópicos

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Resumo

CKGROUND: User-centered design (UCD) methodologies can help take the needs and requirements of potential end-users into account during the development of innovative telecare products and services. Understanding how members of multidisciplinary development teams experience the UCD process might help to gain insight into factors that members with different backgrounds consider critical during the development of telecare products and services.OBJECTIVE: The primary objective of this study was to explore how members of multidisciplinary development teams experienced the UCD process of telecare products and services. The secondary objective was to identify differences and similarities in the barriers and facilitators they experienced.METHODS: Twenty-five members of multidisciplinary development teams of four Research and Development (R&D) projects participated in this study. The R&D projects aimed to develop telecare products and services that can support self-management in elderly people or patients with chronic conditions. Seven participants were representatives of end-users (elderly persons or patients with chronic conditions), three were professional end-users (geriatrician and nurses), five were engineers, four were managers (of R&D companies or engineering teams), and six were researchers. All participants were interviewed by a researcher who was not part of their own development team. The following topics were discussed during the interviews: (1) aim of the project, (2) role of the participant, (3) experiences during the development process, (4) points of improvement, and (5) what the project meant to the participant.RESULTS: Experiences of participants related to the following themes: (1) creating a development team, (2) expectations regarding responsibilities and roles, (3) translating user requirements into technical requirements, (4) technical challenges, (5) evaluation of developed products and services, and (6) valorization. Multidisciplinary team members from different backgrounds often reported similar experienced barriers (eg, different members of the development team speak a "different language") and facilitators (eg, team members should voice expectations at the start of the project to prevent miscommunication at a later stage). However, some experienced barriers and facilitators were reported only by certain groups of participants. For example, only managers reported the experience that having different ideas about what a good business case is within one development team was a barrier, whereas only end-users emphasized the facilitating role of project management in end-user participation and the importance of continuous feedback from researchers on input of end-users.CONCLUSIONS: Many similarities seem to exist between the experienced barriers and facilitators of members of multidisciplinary development teams during UCD of telecare products and services. However, differences in experiences between team members from various backgrounds exist as well. Insights into these similarities and differences can improve understanding between team members from different backgrounds, which can optimize collaboration during the development of telecare products and services.

Resumo Limpo

ckground usercent design ucd methodolog can help take need requir potenti endus account develop innov telecar product servic understand member multidisciplinari develop team experi ucd process might help gain insight factor member differ background consid critic develop telecar product servicesobject primari object studi explor member multidisciplinari develop team experienc ucd process telecar product servic secondari object identifi differ similar barrier facilit experiencedmethod twentyf member multidisciplinari develop team four research develop rd project particip studi rd project aim develop telecar product servic can support selfmanag elder peopl patient chronic condit seven particip repres endus elder person patient chronic condit three profession endus geriatrician nurs five engin four manag rd compani engin team six research particip interview research part develop team follow topic discuss interview aim project role particip experi develop process point improv project meant participantresult experi particip relat follow theme creat develop team expect regard respons role translat user requir technic requir technic challeng evalu develop product servic valor multidisciplinari team member differ background often report similar experienc barrier eg differ member develop team speak differ languag facilit eg team member voic expect start project prevent miscommun later stage howev experienc barrier facilit report certain group particip exampl manag report experi differ idea good busi case within one develop team barrier wherea endus emphas facilit role project manag endus particip import continu feedback research input endusersconclus mani similar seem exist experienc barrier facilit member multidisciplinari develop team ucd telecar product servic howev differ experi team member various background exist well insight similar differ can improv understand team member differ background can optim collabor develop telecar product servic

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