BMC Med Inform Decis Mak - A socio-technical assessment of the success of Picture Archiving and Communication Systems: the radiology technologist's perspective.

Tópicos

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Resumo

CKGROUND: With the increasing prevalence of Picture Archiving and Communication Systems (PACS) in healthcare institutions, there is a growing need to measure their success. However, there is a lack of published literature emphasizing the technical and social factors underlying a successful PACS.METHODS: An updated Information Systems Success Model was utilized by radiology technologists (RTs) to evaluate the success of PACS at a large medical center in Taiwan. A survey, consisting of 109 questionnaires, was analyzed by Structural Equation Modeling.RESULTS: Socio-technical factors (including system quality, information quality, service quality, perceived usefulness, user satisfaction, and PACS dependence) were proven to be effective measures of PACS success. Although the relationship between service quality and perceived usefulness was not significant, other proposed relationships amongst the six measurement parameters of success were all confirmed.CONCLUSIONS: Managers have an obligation to improve the attributes of PACS. At the onset of its deployment, RTs will have formed their own subjective opinions with regards to its quality (system quality, information quality, and service quality). As these personal concepts are either refuted or reinforced based on personal experiences, RTs will become either satisfied or dissatisfied with PACS, based on their perception of its usefulness or lack of usefulness. A satisfied RT may play a pivotal role in the implementation of PACS in the future.

Resumo Limpo

ckground increas preval pictur archiv communic system pac healthcar institut grow need measur success howev lack publish literatur emphas technic social factor under success pacsmethod updat inform system success model util radiolog technologist rts evalu success pac larg medic center taiwan survey consist questionnair analyz structur equat modelingresult sociotechn factor includ system qualiti inform qualiti servic qualiti perceiv use user satisfact pac depend proven effect measur pac success although relationship servic qualiti perceiv use signific propos relationship amongst six measur paramet success confirmedconclus manag oblig improv attribut pac onset deploy rts will form subject opinion regard qualiti system qualiti inform qualiti servic qualiti person concept either refut reinforc base person experi rts will becom either satisfi dissatisfi pac base percept use lack use satisfi rt may play pivot role implement pac futur

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