Telemed J E Health - Pediatric caregiver attitudes and technologic readiness toward electronic follow-up communication in an urban community emergency department.

Tópicos

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Resumo

JECTIVE: Follow-up of pediatric patients after an emergency department (ED) visit is important for monitoring changes in patient health and informing patients of test results conducted during the visit. The telephone has been the standard method of communication, but contact rates are poor. We conducted a survey to assess pediatric caregiver attitudes toward and access to alternate electronic communication modalities after a pediatric ED encounter.SUBJECTS AND METHODS: Participants (n=102) were recruited from an urban community ED and completed a 35-item questionnaire in this cross-sectional study.RESULTS: The majority of pediatric caregivers have Internet access in their home (72%), although less than half check e-mail daily (46%). A larger percentage owns a cell phone (90%) and checks text messages daily (87%). The majority agree that more doctors should communicate by e-mail (70%), and nearly half (45%) would like to receive test results by text message.CONCLUSIONS: Caregivers of children have access to the Internet and mobile phone technologies, and many would be interested in communicating with healthcare providers following an ED visit. Cell phone and text-messaging technologies appear to be more available than e-mail and may serve as an underutilized contact method. A combination of modalities directed by caregiver preferences may improve ED follow-up contact rates.

Resumo Limpo

jectiv followup pediatr patient emerg depart ed visit import monitor chang patient health inform patient test result conduct visit telephon standard method communic contact rate poor conduct survey assess pediatr caregiv attitud toward access altern electron communic modal pediatr ed encountersubject method particip n recruit urban communiti ed complet item questionnair crosssect studyresult major pediatr caregiv internet access home although less half check email daili larger percentag own cell phone check text messag daili major agre doctor communic email near half like receiv test result text messageconclus caregiv children access internet mobil phone technolog mani interest communic healthcar provid follow ed visit cell phone textmessag technolog appear avail email may serv underutil contact method combin modal direct caregiv prefer may improv ed followup contact rate

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