Telemed J E Health - Parent intention to use a patient portal as related to their children following a facilitated demonstration.

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Resumo

JECTIVE: To describe parent feedback and intention to use the patient portal related to their children's health records after a facilitated learning session. Patient portals are Internet-based, self-service models for health account information and records that allow patients or parents to be more proactive in their healthcare.MATERIALS AND METHODS: A navigator demonstrated the patient portal to parents using on-site kiosks at a pediatric clinic. Parents =18 years of age completed an institutional review board-approved survey.RESULTS: Of those approached, 171 (54%) parents participated in the demonstration; 64 (37%) completed surveys. Average age was 28 years (standard deviation 7), and most were white (26, 40%) or Hispanic (14, 22%). Most (46, 72%) did not know about the patient portal prior to demonstration; of those who did, only five (28%) had used it. Following demonstration, the majority (59, 92%) thought the patient portal was easy to use. Parents planned to view medical records and laboratory results but disliked having separate accounts for each child and the lack of a "symptom checker." Many (44, 69%) planned for future use. The majority (62, 97%) found the navigator helpful, and (37, 58%) wanted access to the patient portal via on-site kiosks.CONCLUSIONS: Although most parents had no prior experience with the patient portal, they were satisfied overall with ease of use and offered features. Clinics should consider (1) hands-on demonstrations of the patient portal to encourage understanding and use and (2) alternative access venues if home computers are not available.

Resumo Limpo

jectiv describ parent feedback intent use patient portal relat children health record facilit learn session patient portal internetbas selfservic model health account inform record allow patient parent proactiv healthcaremateri method navig demonstr patient portal parent use onsit kiosk pediatr clinic parent year age complet institut review boardapprov surveyresult approach parent particip demonstr complet survey averag age year standard deviat white hispan know patient portal prior demonstr five use follow demonstr major thought patient portal easi use parent plan view medic record laboratori result dislik separ account child lack symptom checker mani plan futur use major found navig help want access patient portal via onsit kiosksconclus although parent prior experi patient portal satisfi overal eas use offer featur clinic consid handson demonstr patient portal encourag understand use altern access venu home comput avail

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