Telemed J E Health - Men calling healthline.


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JECTIVE: To compare data for men who call Healthline for themselves with data from women callers and to use those pilot data to inform strategies to encourage men to use Healthline.SUBJECTS AND METHODS: This was a study examining retrospective data for people calling Healthline in a week in October 2010. Calls from 487 men were compared with those from 487 women. Geocoded data provided deprivation levels.RESULTS: There were fewer men calling than women in all age groups, although younger men were overrepresented. Young men were more acutely unwell than young women or older men. Men called at all times of the day, and call duration was similar to that of women callers. Most men callers were European; men of other ethnic groups were underrepresented compared with women and compared with their representation in the New Zealand population. Men from higher deprivation areas were more likely to call than those from lower deprivation areas.CONCLUSIONS: Compared with women, men underuse Healthline as they do other primary care services. Overall, men are more symptomatic than women; of interest is our observation that among men, the users are likely to be younger, of lower socioeconomic status, and European. Healthline may be an acceptable source of health advice for these men, and it should be considered central in any future initiative addressing men's health.

Resumo Limpo

jectiv compar data men call healthlin data women caller use pilot data inform strategi encourag men use healthlinesubject method studi examin retrospect data peopl call healthlin week octob call men compar women geocod data provid depriv levelsresult fewer men call women age group although younger men overrepres young men acut unwel young women older men men call time day call durat similar women caller men caller european men ethnic group underrepres compar women compar represent new zealand popul men higher depriv area like call lower depriv areasconclus compar women men underus healthlin primari care servic overal men symptomat women interest observ among men user like younger lower socioeconom status european healthlin may accept sourc health advic men consid central futur initi address men health

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