AMIA Annu Symp Proc - Describing the Clinical Communication Space through a Model of Common Ground: 'you don't know what you don't know'.

Tópicos

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Resumo

Common ground refers to the knowledge shared by two communicating parties to enable communication to occur. We suggest that common ground could enhance collaborative care delivery by serving as the linkage between different healthcare team members. Despite research describing the importance of common ground to facilitate communication, little is known about how common ground forms, moments where it is necessary, and barriers to achieving it. To address this shortcoming we studied collaborative care delivery in two settings and then used Grounded Theory methodology to develop a model of common ground. The model contains four main concepts: moments of common ground, barriers to common ground, fabric of common ground, and consequences of weak common ground. Our findings show that common ground is multi-dimensional with both static and dynamic aspects. The results from this paper help us to better understand collaborative care delivery and how to design information and communication technologies to support it.

Resumo Limpo

common ground refer knowledg share two communic parti enabl communic occur suggest common ground enhanc collabor care deliveri serv linkag differ healthcar team member despit research describ import common ground facilit communic littl known common ground form moment necessari barrier achiev address shortcom studi collabor care deliveri two set use ground theori methodolog develop model common ground model contain four main concept moment common ground barrier common ground fabric common ground consequ weak common ground find show common ground multidimension static dynam aspect result paper help us better understand collabor care deliveri design inform communic technolog support

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