Health Informatics J - Designing and evaluating a balanced scorecard for a health information management department in a Canadian urban non-teaching hospital.

Tópicos

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Resumo

This report is a description of a balanced scorecard design and evaluation process conducted for the health information management department at an urban non-teaching hospital in Canada. The creation of the health information management balanced scorecard involved planning, development, implementation, and evaluation of the indicators within the balanced scorecard by the health information management department and required 6 months to complete. Following the evaluation, the majority of members of the health information management department agreed that the balanced scorecard is a useful tool in reporting key performance indicators. These findings support the success of the balanced scorecard development within this setting and will help the department to better align with the hospital's corporate strategy that is linked to the provision of efficient management through the evaluation of key performance indicators. Thus, it appears that the planning and selection process used to determine the key indicators within the study can aid in the development of a balanced scorecard for a health information management department. In addition, it is important to include the health information management department staff in all stages of the balanced scorecard development, implementation, and evaluation phases.

Resumo Limpo

report descript balanc scorecard design evalu process conduct health inform manag depart urban nonteach hospit canada creation health inform manag balanc scorecard involv plan develop implement evalu indic within balanc scorecard health inform manag depart requir month complet follow evalu major member health inform manag depart agre balanc scorecard use tool report key perform indic find support success balanc scorecard develop within set will help depart better align hospit corpor strategi link provis effici manag evalu key perform indic thus appear plan select process use determin key indic within studi can aid develop balanc scorecard health inform manag depart addit import includ health inform manag depart staff stage balanc scorecard develop implement evalu phase

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