Int J Med Inform - Usability testing of Avoiding Diabetes Thru Action Plan Targeting (ADAPT) decision support for integrating care-based counseling of pre-diabetes in an electronic health record.

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Resumo

RPOSE: Usability testing can be used to evaluate human-computer interaction (HCI) and communication in shared decision making (SDM) for patient-provider behavioral change and behavioral contracting. Traditional evaluations of usability using scripted or mock patient scenarios with think-aloud protocol analysis provide a way to identify HCI issues. In this paper we describe the application of these methods in the evaluation of the Avoiding Diabetes Thru Action Plan Targeting (ADAPT) tool, and test the usability of the tool to support the ADAPT framework for integrated care counseling of pre-diabetes. The think-aloud protocol analysis typically does not provide an assessment of how patient-provider interactions are effected in "live" clinical workflow or whether a tool is successful. Therefore, "Near-live" clinical simulations involving applied simulation methods were used to compliment the think-aloud results. This complementary usability technique was used to test the end-user HCI and tool performance by more closely mimicking the clinical workflow and capturing interaction sequences along with assessing the functionality of computer module prototypes on clinician workflow. We expected this method to further complement and provide different usability findings as compared to think-aloud analysis. Together, this mixed method evaluation provided comprehensive and realistic feedback for iterative refinement of the ADAPT system prior to implementation.METHODS: The study employed two phases of testing of a new interactive ADAPT tool that embedded an evidence-based shared goal setting component into primary care workflow for dealing with pre-diabetes counseling within a commercial physician office electronic health record (EHR). Phase I applied usability testing that involved "think-aloud" protocol analysis of eight primary care providers interacting with several scripted clinical scenarios. Phase II used "near-live" clinical simulations of five providers interacting with standardized trained patient actors enacting the clinical scenario of counseling for pre-diabetes, each of whom had a pedometer that recorded the number of steps taken over a week. In both phases, all sessions were audio-taped and motion screen-capture software was activated for onscreen recordings. Transcripts were coded using iterative qualitative content analysis methods.RESULTS: In Phase I, the impact of the components and layout of ADAPT on user's Navigation, Understandability, and Workflow were associated with the largest volume of negative comments (i.e. approximately 80% of end-user commentary), while Usability and Content of ADAPT were representative of more positive than negative user commentary. The heuristic category of Usability had a positive-to-negative comment ratio of 2.1, reflecting positive perception of the usability of the tool, its functionality, and overall co-productive utilization of ADAPT. However, there were mixed perceptions about content (i.e., how the information was displayed, organized and described in the tool). In Phase II, the duration of patient encounters was approximately 10 min with all of the Patient Instructions (prescriptions) and behavioral contracting being activated at the end of each visit. Upon activation, providers accepted the pathway prescribed by the tool 100% of the time and completed all the fields in the tool in the simulation cases. Only 14% of encounter time was spent using the functionality of the ADAPT tool in terms of keystrokes and entering relevant data. The rest of the time was spent on communication and dialog to populate the patient instructions. In all cases, the interaction sequence of reviewing and discussing exercise and diet of the patient was linked to the functionality of the ADAPT tool in terms of monitoring, response-efficacy, self-efficacy, and negotiation in the patient-provider dialog. There was a change from one-way dialog to two-way dialog and negotiation that ended in a behavioral contract. This change demonstrated the tool's sequence, which supported recording current exercise and diet followed by a diet and exercise goal setting procedure to reduce the risk of diabetes onset.CONCLUSIONS: This study demonstrated that "think-aloud" protocol analysis with "near-live" clinical simulations provided a successful usability evaluation of a new primary care pre-diabetes shared goal setting tool. Each phase of the study provided complementary observations on problems with the new onscreen tool and was used to show the influence of the ADAPT framework on the usability, workflow integration, and communication between the patient and provider. The think-aloud tests with the provider showed the tool can be used according to the ADAPT framework (exercise-to-diet behavior change and tool utilization), while the clinical simulations revealed the ADAPT framework to realistically support patient-provider communication to obtain behavioral change contract. SDM interactions and mechanisms affecting protocol-based care can be more completely captured by combining "near-live" clinical simulations with traditional "think-aloud analysis" which augments clinician utilization. More analysis is required to verify if the rich communication actions found in Phase II compliment clinical workflows.

Resumo Limpo

rpose usabl test can use evalu humancomput interact hci communic share decis make sdm patientprovid behavior chang behavior contract tradit evalu usabl use script mock patient scenario thinkaloud protocol analysi provid way identifi hci issu paper describ applic method evalu avoid diabet thru action plan target adapt tool test usabl tool support adapt framework integr care counsel prediabet thinkaloud protocol analysi typic provid assess patientprovid interact effect live clinic workflow whether tool success therefor nearliv clinic simul involv appli simul method use compliment thinkaloud result complementari usabl techniqu use test endus hci tool perform close mimick clinic workflow captur interact sequenc along assess function comput modul prototyp clinician workflow expect method complement provid differ usabl find compar thinkaloud analysi togeth mix method evalu provid comprehens realist feedback iter refin adapt system prior implementationmethod studi employ two phase test new interact adapt tool embed evidencebas share goal set compon primari care workflow deal prediabet counsel within commerci physician offic electron health record ehr phase appli usabl test involv thinkaloud protocol analysi eight primari care provid interact sever script clinic scenario phase ii use nearliv clinic simul five provid interact standard train patient actor enact clinic scenario counsel prediabet pedomet record number step taken week phase session audiotap motion screencaptur softwar activ onscreen record transcript code use iter qualit content analysi methodsresult phase impact compon layout adapt user navig understand workflow associ largest volum negat comment ie approxim endus commentari usabl content adapt repres posit negat user commentari heurist categori usabl positivetoneg comment ratio reflect posit percept usabl tool function overal coproduct util adapt howev mix percept content ie inform display organ describ tool phase ii durat patient encount approxim min patient instruct prescript behavior contract activ end visit upon activ provid accept pathway prescrib tool time complet field tool simul case encount time spent use function adapt tool term keystrok enter relev data rest time spent communic dialog popul patient instruct case interact sequenc review discuss exercis diet patient link function adapt tool term monitor responseefficaci selfefficaci negoti patientprovid dialog chang oneway dialog twoway dialog negoti end behavior contract chang demonstr tool sequenc support record current exercis diet follow diet exercis goal set procedur reduc risk diabet onsetconclus studi demonstr thinkaloud protocol analysi nearliv clinic simul provid success usabl evalu new primari care prediabet share goal set tool phase studi provid complementari observ problem new onscreen tool use show influenc adapt framework usabl workflow integr communic patient provid thinkaloud test provid show tool can use accord adapt framework exercisetodiet behavior chang tool util clinic simul reveal adapt framework realist support patientprovid communic obtain behavior chang contract sdm interact mechan affect protocolbas care can complet captur combin nearliv clinic simul tradit thinkaloud analysi augment clinician util analysi requir verifi rich communic action found phase ii compliment clinic workflow

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