J Am Med Inform Assoc - Paper- and computer-based workarounds to electronic health record use at three benchmark institutions.

Tópicos

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Resumo

CKGROUND: Healthcare professionals develop workarounds rather than using electronic health record (EHR) systems. Understanding the reasons for workarounds is important to facilitate user-centered design and alignment between work context and available health information technology tools.OBJECTIVE: To examine both paper- and computer-based workarounds to the use of EHR systems in three benchmark institutions.METHODS: Qualitative data were collected in 11 primary care outpatient clinics across three healthcare institutions. Data collection methods included direct observation and opportunistic questions. In total, 120 clinic staff and providers and 118 patients were observed. All data were analyzed using previously developed workaround categories and examined for potential new categories. Additionally, workarounds were coded as either paper- or computer-based.RESULTS: Findings corresponded to 10 of 11 workaround categories identified in previous research. All 10 of these categories applied to paper-based workarounds; five categories also applied to computer-based workarounds. One new category, no correct path (eg, a desired option did not exist in the computer interface, precipitating a workaround), was identified for computer-based workarounds. The most consistent reasons for workarounds across the three institutions were efficiency, memory, and awareness.CONCLUSIONS: Consistent workarounds across institutions suggest common challenges in outpatient clinical settings and failures to accommodate these challenges in EHR design. An examination of workarounds provides insight into how providers adapt to limiting EHR systems. Part of the design process for computer interfaces should include user-centered methods particular to providers and healthcare settings to ensure uptake and usability.

Resumo Limpo

ckground healthcar profession develop workaround rather use electron health record ehr system understand reason workaround import facilit usercent design align work context avail health inform technolog toolsobject examin paper computerbas workaround use ehr system three benchmark institutionsmethod qualit data collect primari care outpati clinic across three healthcar institut data collect method includ direct observ opportunist question total clinic staff provid patient observ data analyz use previous develop workaround categori examin potenti new categori addit workaround code either paper computerbasedresult find correspond workaround categori identifi previous research categori appli paperbas workaround five categori also appli computerbas workaround one new categori correct path eg desir option exist comput interfac precipit workaround identifi computerbas workaround consist reason workaround across three institut effici memori awarenessconclus consist workaround across institut suggest common challeng outpati clinic set failur accommod challeng ehr design examin workaround provid insight provid adapt limit ehr system part design process comput interfac includ usercent method particular provid healthcar set ensur uptak usabl

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